| Login Issues |
| |
1.Forgot my Email and password? |
| |
Users please Enter your mobile number.Login details will be sent immediately on this number as sms. |
| |
2. Password not received yet? |
| |
This may be due to one of the following cause
- Receiver mobile may not be in the coverage area
- Receiver inbox ful
- Receiver mobile network failed to accept/ deliver message
- Smswing SMSC failed to submit your message to SMSC due to objectionable message content
- Smswing partner Operator failed to deliver Message due to unexpected problem. however this may happen rarely.
|
| |
3.Unable to login with correct login details? |
| |
Make sure your login details are correct. Still unable to login to Smswing, we recommend you to retrieve your password again by using any of the above options. |
| |
4.How to change my password? |
| |
Users enter your oldpassword and choose new password and details will be sent immediately to users mobile . |
| |
| 5.I keep getting "Oops …." Errors while logging in |
| |
Our Apologies. You are seeing this page for one of two reasons:
We are experiencing technical difficulties and the site may not be available temporarily. However this may not continue for more than 20 minute. we request you to refresh the same page again in order to land on the requested web page.
Due to slow internet connectivity. We request you to keep refreshing the page.
Please inform us of the problem by emailing sridharmp@hotmail.com . If you let us know what you were doing at the time of the error, we can find and fix the problem faster.
Thank you for helping to make smswing better for everybody!
Sincerely,
The smswing Engineering Team |
| |
6. my account has been deactivated? |
| |
If we detect abnormal usage that may indicate that your account has been misused either by you or by some other.In such cases we may disallow you access Smswing account. Regaining the access to your account depends on the acitivity behaviour detected by our backend monitoring tools. |
Abnormal account activity includes |
| |
- Sending commercial/ promotional messages or spam messages from Smswing
- bombarding too many messages to a single number or harassing some one by sending excessive messages during the night hours
- multiple users or unidentified persons using the same account
- Other suspicious activity
Inorder to regain access to your account
please contact our support at sridharmp@hotmail.com
|
| |
| Delivery issues |
| |
| 1.My message are not delevering |
| |
This may be due to one of the following cause |
- Receiver mobile may not be in the coverage area
- Receiver inbox full
- Receiver mobile network failed to accept/ deliver message
- Smswing SMSC failed to submit your message to SMSC due to objectionable message content
- Smswing partner Operator failed to deliver Message due to unexpected problem. however this may happen rarely.
- Smswing failed to submit to partner operators due to internal SMSC issues. However this may happen rarely once in a quarter
|
| |
2.In sent messages showing –messages sending |
| |
This means, your messages are still in our SMSC queue. They are about to submit to the operator SMSC for delivery. |
| |
| 3.Messages are not deliverying instantly? |
| |
This may be due to one of the following reasons |
- Congestion levels at smswingS SMSC
- Congestion at operator SMSC
The above cases may not arise frequently as the kind of throughput we had. We ensure that message delivers with in 1 min in 98% of the cases. Still getting this problem too many times, please let us know your issue in detail.
Email us on sridharmp@hotmail.com; |
| |